Leadership changes at Ecclesiastical Insurance

Helen Richards has been appointed Group Organisational Resilience Director. Helen joined Ecclesiastical as a graduate trainee in 2007 and has built her career within the business over the past 19 years. Having held leadership roles across underwriting, customer service and operations, she most recently served as Church Operations Director. She brings significant operational and leadership experience to a role that is central to supporting the Group's resilience and regulatory objectives. 

Jeremy Trott has been appointed Church Operations Director, succeeding Helen Richards in the role. He will lead Ecclesiastical's Direct operation, which supports a significant portfolio of long-standing customers. 

Jeremy joined Ecclesiastical as Claims Director in 2020, bringing extensive leadership experience from the insurance sector. Over the past five and a half years, he has successfully led the claims function, helping to strengthen customer outcomes and further enhance the company's claims proposition. He will work closely with Benefact Group Church Relationship Director, Michael Angell, to continue delivering outstanding service and support to church customers.  
 
Andrew Henner has been appointed interim Claims Director. Andrew joined Ecclesiastical in 2017 and currently serves as Head of Technical Claims for Property and Liability. He has played a key role in developing the company's technical claims expertise and supporting the delivery of excellent outcomes for customers. A highly respected claims leader, he will lead the claims function, ensuring continuity and continued focus on delivering excellent customer service. 
 
Jeremy and Andy are both members of Ecclesiastical's UK Leadership Team.